Delivery & Returns
You can place your order online, by email or over the phone. Items are sent using Royal Mail Special Delivery in the UK and are therefore fully insured. If your item is in stock and payment is cleared, your order will be delivered within 2 – 4 working days. If you require an item urgently we suggest you contact us by phone, to check availability and delivery times, on 01273 777003.
We carry most items in stock, however, occasionally, there may be items on re-order or which need to be specially made for you. We will make every effort to have Special or Bespoke Orders completed for you in as short a time as possible, however we do advise customers that if there are special requests or we need to source a particular stone for you this can take between 5 and 6 weeks. If an item is out of stock, a member of our Customer Service team will inform you as soon as possible by email advising you as to when you may expect delivery of your order.
Delivery to addresses within the UK is by Royal Mail Special Delivery which is guaranteed by 1pm the next day. Please note that there are some areas within the UK where we cannot guarantee delivery before 1pm the next day. Parcels will need to be signed for in person so please state your delivery address as an address where you will be present at the time of delivery (home or work). In the event that no-one is available to receive a Special Delivery item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.
Delivery to EU addresses should arrive within 3-5 working days. Deliveries to the US and the Rest Of The World should arrive within 5-7 working days for the US and 7-10 working days for the rest of the world. Please call us on +44 (0) 1273 777003 or email us at email@example.com for more information. Parcels will need to be signed for in person so please ensure the delivery address is an address where you will be at (home or work). If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.
Delivery times in Europe , the US and the Rest of the World are estimated and cannot be guaranteed as this is outwith our control. Should your item not arrive when expected please contact us and we will endeavour to help in any way we can. Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.
If an item you have seen is no longer available, or if you would like to have something specially made, please ask us. The item will be a Bespoke Order, which means it will be made especially for you as it is not a piece that we are carrying in stock. Due to this fact the piece of jewellery cannot be exchanged or returned for any reason unless it is faulty.
Once the request of a Bespoke Order has been verified we will send you a written confirmation of this with an estimated order time. We request that you reply to us via email to acknowledge and confirm that you are happy with the terms of the Bespoke Order. The order can then be processed as soon as we receive payment.